Can I add items to an existing order?
It may be possible to add items to an existing order depending on its processing status.
If you would like to request an addition, please contact us with your order number, the items you wish to add, and their quantities. However, please note that in some cases, additions may not be possible due to the order's progress.
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How to customize my order?
If you would like to make changes to the items or quantities on the Proforma Invoice, please send us the details via email or WhatsApp. Be sure to include the Order # and a description of the changes so that we can update the Proforma Invoice and ...
Is the price for the items that I listed negotiable if I order more?
The unit price remains the same regardless of the order quantity. However, we offer four types of discounts as outlined below: Welcome Coupon – 2% discount on your first purchase. Volume Discount – A progressive discount based on the total product ...
Is my order promised at the time I check out the cart from your website?
Please be reminded that we do not keep stock, and your order will be processed only after payment is received. Typically, it takes about 7 business days for your order to be prepared at our warehouse. This ensures that we always provide the latest ...
Can I track my order?
Yes, once your order is shipped, you’ll receive an email with a tracking number. Use this to monitor your shipment’s progress.
What shipping services should I use when returning items?
When returning items, we recommend using a reliable shipping service with tracking and insurance to ensure the safe return of your package. In some cases, using the same shipping method as the original shipment may not guarantee successful delivery. ...