Can I adjust my order after it has been placed?
Depending on the status of your order, we may be able to make adjustments manually. However, please be aware that modifying an order after it has been processed could result in additional shipping fees and payments, or may cause a delay in shipment.
Please note that such adjustments are not guaranteed. Once an order is in the final stages of processing or has already shipped, changes may no longer be possible.
If you would like to request an adjustment, please contact us as soon as possible at info@omakasejp.com with the details of your request. We will review the options available and get back to you promptly.
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How will I know if my order has been successfully placed?
Once we confirm your payment, you will receive a confirmation email. For first-time customers, we will also send a Shipping Instruction form with additional questions or requirements. Please complete and return it promptly to ensure smooth processing ...
Can I track my order?
Yes, once your order is shipped, you’ll receive an email with a tracking number. Use this to monitor your shipment’s progress.
How to customize my order?
If you would like to make changes to the items or quantities on the Proforma Invoice, please send us the details via email or WhatsApp. Be sure to include the Order # and a description of the changes so that we can update the Proforma Invoice and ...
What if I didn’t receive an order confirmation email?
Check your spam folder first. If you still can’t find it, contact us to confirm your order.
Can I add items to an existing order?
It may be possible to add items to an existing order depending on its processing status. If you would like to request an addition, please contact us with your order number, the items you wish to add, and their quantities. However, please note that in ...