Can I combine multiple orders into one shipment?
Yes, it is possible to combine multiple orders into one shipment, depending on the processing status of your orders.
Please note that combining orders may result in delays in shipping. We will review the status of your orders and inform you promptly if any adjustments or delays are necessary.
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Do you offer discounts for bulk orders?
Yes, volume discounts are applied based on the total order value. The larger the order amount, the greater the discount you can receive on bulk purchases. Please note, however, that the volume discount may not apply to orders delivered within Japan. ...
When can I expect to receive a shipment confirmation email?
You will receive a shipment confirmation email as soon as your order has been processed and dispatched from our warehouse.
Are you able to arrange a palletized shipment?
For shipments over 1,000 kilograms, we offer complimentary palletized packaging. For shipments under 1,000 kilograms, there is an additional ¥20,000 as palletizing charge per shipment, which is separate from our listed prices and discounts to cover ...
Can I split my order into multiple shipments?
Yes, you can. If you need separate shipments, please contact us immediately. Additional charges may apply.
Please provide information about shipments under Ex-Works terms.
We do not arrange forwarding service without your agent partnered company in Japan. To proceed, you will need to coordinate with your local forwarding company to have them contact their agent in Japan. Here's the step for your reference. Step 1: We ...