How to customize my order?
If you would like to make changes to the items or quantities on the Proforma Invoice, please send us the details via email or WhatsApp. Be sure to include the Order # and a description of the changes so that we can update the Proforma Invoice and send it back to your registered email address promptly.
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Can I track my order?
Yes, once your order is shipped, you’ll receive an email with a tracking number. Use this to monitor your shipment’s progress.
What if I didn’t receive an order confirmation email?
Check your spam folder first. If you still can’t find it, contact us to confirm your order.
Can I add items to an existing order?
It may be possible to add items to an existing order depending on its processing status. If you would like to request an addition, please contact us with your order number, the items you wish to add, and their quantities. However, please note that in ...
Can I adjust my order after it has been placed?
Depending on the status of your order, we may be able to make adjustments manually. However, please be aware that modifying an order after it has been processed could result in additional shipping fees and payments, or may cause a delay in shipment. ...
What if I want to cancel my order after it has shipped?
Once an order has shipped, cancellations are not possible.