Do you charge customs duties or taxes?
No, customs duties and taxes are not included in your order.
These fees may be applied by your country's customs authorities upon delivery, and they are the responsibility of the buyer. We recommend checking your local regulations to understand any potential charges before placing your order.
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Are import duties and taxes included in the shipping cost?
No, import duties and taxes are not included in the shipping cost. These are separate charges that will be your responsibility to settle with the relevant authorities.
Do you have information about customs taxes and regulations?
Unfortunately, we do not have specific information regarding customs taxes or regulations for each country, as these vary by destination. We are not responsible for the customs regulations of the destination country. It remains your responsibility to ...
What should I do if my order is held at customs?
If your order is held at customs, you may need to provide additional documentation or pay any required duties or taxes as specified by your country’s customs authority. For specific instructions, please contact the customs office directly. Please ...
Why is the incoterms FOB Japan when I chose ship with DHL which is a door to door service?
The incoterms are set as FOB Japan because the responsibility for the goods transfers to the buyer once the shipment leaves Japan. Customs clearance is the buyer’s responsibility. However, when you choose to ship with DHL, a door-to-door service, DHL ...
Will the volume discount be applied to any order?
We will only apply the volume discount when the customs clearance in Japan is processed under our company name (as the exporter). Therefore, if the order is delivered to a location in Japan, and the shipment is arranged by you without our name on the ...