Do you charge customs duties or taxes?
No, customs duties and taxes are not included in your order.
These fees may be applied by your country's customs authorities upon delivery, and they are the responsibility of the buyer. We recommend checking your local regulations to understand any potential charges before placing your order.
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Are import duties and taxes included in the shipping cost?
No, import duties and taxes are not included in the shipping cost. These are separate charges that will be your responsibility to settle with the relevant authorities.
Do you have information about customs taxes and regulations?
Unfortunately, we do not have specific information regarding customs taxes or regulations for each country, as these vary by destination. We are not responsible for the customs regulations of the destination country. It remains your responsibility to ...
What should I do if my order is held at customs?
If your order is held at customs, you may need to provide additional documentation or pay any required duties or taxes as specified by your country’s customs authority. For specific instructions, please contact the customs office directly. Please ...
What Should I Know About Customs and Import Regulations?
Please note that while DHL, Air Courier, and Japan Post Office provide door-to-door service, we are not responsible for import regulations imposed by the destination country. If customs holds your parcel, we will assist as much as possible with any ...
Why is the incoterms FOB Japan when I chose ship with DHL which is a door to door service?
The incoterms are set as FOB Japan, meaning the responsibility for the goods transfers to the buyer once the shipment leaves Japan. Customs clearance is the buyer’s responsibility. However, if you choose to ship with DHL, a door-to-door service, DHL ...