For the collagen drinks, which shipping method can minimize damage to the glass bottles?
The most stable option to minimize damage to the glass bottles would be pallet shipment, without combining with any other products. We have experience in successfully exporting pallet shipments to our customers, ensuring the safe delivery of fragile items like collagen drinks.
For more details, please refer to the pallet shipment article.
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What happens if the products that I have received are defective or not shipping properly and with damage?
Refunds will only be issued if the product is damaged due to insufficient packaging or if you did not receive the correct items. In such cases, we will either refund the cost of the product or take the necessary corrective action. We do not offer ...
What shipping services should I use when returning items?
When returning items, we recommend using a reliable shipping service with tracking and insurance to ensure the safe return of your package. In some cases, using the same shipping method as the original shipment may not guarantee successful delivery. ...
Do you offer free shipping?
No, we do not offer free shipping. For orders under Incoterms FOB: Shipping costs are included in the quotation we provide, and we will arrange the shipment on your behalf. For orders under Incoterms EXW: Shipping costs are not included, and the ...
Is the estimated DHL shipping cost from your website close to the actual shipping cost?
The estimated DHL shipping cost on our website is mostly accurate for orders up to 30kg. However, for orders above 30kg, some discrepancies may occur due to a system issue. Once you complete the checkout, we will send you an updated quotation with ...
Can I update my shipping address after placing an order?
Yes, you can update your shipping address if it's not in the shipping process. Please contact our support team as soon as possible.