Do you offer free shipping?
No, we do not offer free shipping.
For orders under Incoterms FOB:
Shipping costs are included in the quotation we provide, and we will arrange the shipment on your behalf.
For orders under Incoterms EXW:
Shipping costs are not included, and the buyer is responsible for arranging the pickup and delivery of the goods.
If you have specific shipping requirements, please contact us before placing your order for further assistance.
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Do you offer samples?
No, we do not offer samples. If you would like to try our products, we recommend placing a small order. The minimum order quantity (MOQ) is ¥25,000, which gives you the opportunity to make a trial purchase before deciding on larger orders.
What happens if the products that I have received are defective or not shipping properly and with damage?
Refunds will only be issued if the product is damaged due to insufficient packaging or if you did not receive the correct items. In such cases, we will either refund the cost of the product or take the necessary corrective action. We do not offer ...
Is the estimated DHL shipping cost from your website close to the actual shipping cost?
The estimated DHL shipping cost on our website is mostly accurate for orders up to 30kg. However, for orders above 30kg, some discrepancies may occur due to a system issue. Once you complete the checkout, we will send you an updated quotation with ...
Can I update my shipping address after placing an order?
Yes, you can update your shipping address if it's not in the shipping process. Please contact our support team as soon as possible.
Are import duties and taxes included in the shipping cost?
No, import duties and taxes are not included in the shipping cost. These are separate charges that will be your responsibility to settle with the relevant authorities.