How will I know if my order has been successfully placed?
Once we confirm your payment, you will receive a confirmation email.
For first-time customers, we will also send a Shipping Instruction form with additional questions or requirements. Please complete and return it promptly to ensure smooth processing of your order. For returning customers, if there are any changes to your shipping instructions, please let us know. Otherwise, we will proceed with shipping arrangements based on the instructions from your previous orders.
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Can I adjust my order after it has been placed?
Depending on the status of your order, we may be able to make adjustments manually. However, please be aware that modifying an order after it has been processed could result in additional shipping fees and payments, or may cause a delay in shipment. ...
Will the volume discount be applied to any order?
We will only apply the volume discount when the customs clearance in Japan is processed under our company name (as the exporter). Therefore, if the order is delivered to a location in Japan, and the shipment is arranged by you without our name on the ...
What is the expiry date of the products that I will purchase?
Cosmetics Most of the Japanese domestic cosmetics products do not have an expiry date printed or stated on the packaging. Unfortunately, we cannot guarantee to provide information on manufacturing dates either, as some manufacturers have refused to ...
Is my order promised at the time I check out the cart from your website?
Please be reminded that we do not keep stock, and your order will be processed only after payment is received. Typically, it takes about 7 business days for your order to be prepared at our warehouse. This ensures that we always provide the latest ...
Is the price for the items that I listed negotiable if I order more?
The unit price remains the same regardless of the order quantity. However, we offer four types of discounts as outlined below: Welcome Coupon – 2% discount on your first purchase. Volume Discount – A progressive discount based on the total product ...