Can you provide the total price in USD?
All of our documents, including quotations, invoices, and packing lists, are issued in Japanese Yen (JPY) by default. If you wish to make a payment in USD, we can issue documents in USD upon request. However, USD payments are only accepted via bank transfer, and invoices issued in USD are valid for 2 days to mitigate for potential exchange rate fluctuations.
Please note that for payments made via credit card, PayPal, or Wise.com, we require payment in JPY, and all related documents will be issued accordingly in JPY.
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Is the price for the items that I listed negotiable if I order more?
The unit price remains the same regardless of the order quantity. However, we offer four types of discounts as outlined below: Welcome Coupon – 2% discount on your first purchase. Volume Discount – A progressive discount based on the total product ...
Is your company able to provide English labels by request?
Yes, we provide labelling service. It could be in English or any other languages. Label Dimensions Available: 24mm x 60mm 40mm x 30mm 40mm x 60mm 50mm x 30mm 50mm x 40mm 50mm x 80mm 50mm x 100mm 60mm x 40mm 60mm x 60mm 70mm x 50mm 70mm x 70mm 80mm x ...
Please provide information about shipments under Ex-Works terms.
We do not arrange forwarding service without your agent partnered company in Japan. To proceed, you will need to coordinate with your local forwarding company to have them contact their agent in Japan. Here's the step for your reference. Step 1: We ...
Do you provide an authenticity letter from the manufacturer?
Unfortunately, we are unable to provide an authenticity letter from the manufacturer, as our products were originally sold in the Japanese market and were not intended for international distribution. However, we can assure you that all of our ...
Can you provide an invoice from your suppliers for the DHC brand or not?
Unfortunately, we are unable to provide invoices directly from our suppliers. However, items from certain suppliers, such as Kumano Yushi, Cosmetic Roland, BC-Link, and others, are available. Please contact us for more details. Please refer to the ...