Can you provide the total price in USD?
All of our documents, including quotations, invoices, and packing lists, are issued in Japanese Yen (JPY) by default. If you wish to make a payment in USD, we can issue documents in USD upon request. However, USD payments are only accepted via bank transfer, and invoices issued in USD are valid for 2 days to mitigate for potential exchange rate fluctuations.
Please note that for payments made via credit card, PayPal, or Wise.com, we require payment in JPY, and all related documents will be issued accordingly in JPY.
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Is the price for the items that I listed negotiable if I order more?
The unit price remains the same regardless of the order quantity. However, we offer four types of discounts as outlined below: Welcome Coupon – 2% discount on your first purchase. Volume Discount – A progressive discount based on the total product ...
Please provide information about shipments under Ex-Works terms.
We do not arrange forwarding service without your agent partnered company in Japan. To proceed, you will need to coordinate with your local forwarding company to have them contact their agent in Japan. Here's the step for your reference. Step 1: We ...
Do you provide an authenticity letter from the manufacturer?
Unfortunately, we are unable to provide an authenticity letter from the manufacturer, as our products were originally sold in the Japanese market and were not intended for international distribution. However, we can assure you that all of our ...
Is your company able to provide English labels by request?
Label Dimensions Available: 40mm Width x 30mm Height 50mm Width x 30mm Height 60mm Width x 24mm Height 100mm Width x 100mm Height 100mm Width x 150mm Height Labeling Cost: ¥25 per label Additional ¥500 for each generated label per order Example ...
Can you provide an invoice from your suppliers for the DHC brand or not?
Unfortunately, we are unable to provide invoices directly from our suppliers. However, items from certain suppliers, such as Kumano Yushi, Cosmetic Roland, BC-Link, and others, are available. Please contact us for more details. Please refer to the ...