Is the estimated DHL shipping cost from your website close to the actual shipping cost?
The estimated DHL shipping cost on our website is mostly accurate for orders up to 30kg. However, for orders above 30kg, some discrepancies may occur due to a system issue. Once you complete the checkout, we will send you an updated quotation with the actual shipping cost. To get this information, simply submit your order—there’s no charge for checkout. You can decide to proceed with your order only if you’re satisfied with the shipping quotation.
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Are import duties and taxes included in the shipping cost?
No, import duties and taxes are not included in the shipping cost. These are separate charges that will be your responsibility to settle with the relevant authorities.
Is EMS cheaper than DHL?
It depends on the size, weight, and urgency of the shipment. However, the shipping fees are significantly higher compared to DHL, making it an unrealistic option, especially for shipments to the US. For most shipments, DHL offers a more ...
Why is the incoterms FOB Japan when I chose ship with DHL which is a door to door service?
The incoterms are set as FOB Japan because the responsibility for the goods transfers to the buyer once the shipment leaves Japan. Customs clearance is the buyer’s responsibility. However, when you choose to ship with DHL, a door-to-door service, DHL ...
What happens if the products that I have received are defective or not shipping properly and with damage?
Refunds will only be issued if the product is damaged due to insufficient packaging or if you did not receive the correct items. In such cases, we will either refund the cost of the product or take the necessary corrective action. We do not offer ...
Do you offer free shipping?
No, we do not offer free shipping. For orders under Incoterms FOB: Shipping costs are included in the quotation we provide, and we will arrange the shipment on your behalf. For orders under Incoterms EXW: Shipping costs are not included, and the ...