What happens if I accidentally enter the wrong address?
If the order has not yet shipped, we can update the address for you. However, if the order has already been shipped, we recommend contacting the courier to redirect the package, if possible.
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Can I update my shipping address after placing an order?
Yes, you can update your shipping address if it's not in the shipping process. Please contact our support team as soon as possible.
What happens if the products that I have received are defective or not shipping properly and with damage?
Refunds will only be issued if the product is damaged due to insufficient packaging or if you did not receive the correct items. In such cases, we will either refund the cost of the product or take the necessary corrective action. We do not offer ...
How can I create an account at your site?
To create an account, click the "Log In" button at the top of our website. In the login window, select the "Sign Up" option. You will be prompted to enter your email address, create a password, and provide any required details. Once you’ve completed ...
What is your product return policy?
We do not accept refunds or cancellations once payment has been processed, unless the wrong product has been sent. Please make sure to carefully review your order, including the items and quantities, before confirming payment. For information ...
How to customize my order?
If you would like to make changes to the items or quantities on the Proforma Invoice, please send us the details via email or WhatsApp. Be sure to include the Order # and a description of the changes so that we can update the Proforma Invoice and ...