What happens if the products that I have received are defective or not shipping properly and with damage?
Refunds will only be issued if the product is damaged due to insufficient packaging or if you did not receive the correct items. In such cases, we will either refund the cost of the product or take the necessary corrective action. We do not offer refunds if the package is rejected by customs and returned to us. However, if the package is returned, we can repack the items and resend them using an alternative shipping method, with the customer responsible for the additional shipping fees.
Additionally, please be aware that in some countries, especially when shipped via EMS (postal service), packages may occasionally sustain minor damage even if they are properly packaged. We recommend considering this risk when selecting EMS as the shipping method.
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For the collagen drinks, which shipping method can minimize damage to the glass bottles?
The most stable option to minimize damage to the glass bottles would be pallet shipment, without combining with any other products. We have experience in successfully exporting pallet shipments to our customers, ensuring the safe delivery of fragile ...
Is FedEx shipping available?
Currently, we offer shipping via DHL, Japan Post, and air/sea freight forwarders. Among these options, we recommend DHL and will use it as the default courier unless otherwise specified by the customer. We are able to ship our products via FedEx ...
What is the shipping cost?
Please review the following link for detailed information about the shipping fee. Omakase JP Shipping fees
Do you offer free shipping?
No, we do not offer free shipping. For orders under Incoterms FOB: Shipping costs are included in the quotation we provide, and we will arrange the shipment on your behalf. For orders under Incoterms EXW: Shipping costs are not included, and the ...
Is the estimated DHL shipping cost from your website close to the actual shipping cost?
The estimated DHL shipping cost on our website is mostly accurate for orders up to 30kg. However, for orders above 30kg, some discrepancies may occur due to a system issue. Once you complete the checkout, we will send you an updated quotation with ...