What if I didn’t receive an order confirmation email?

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• When can I expect to receive a shipment confirmation email?

  You will receive a shipment confirmation email as soon as your order has been processed and dispatched from our warehouse.

• Can I track my order?

  Yes, once your order is shipped, you’ll receive an email with a tracking number. Use this to monitor your shipment’s progress.

• How will I know if my order has been successfully placed?

  Once we confirm your payment, you will receive a confirmation email. For first-time customers, we will also send a Shipping Instruction form with additional questions or requirements. Please complete and return it promptly to ensure smooth processing ...

• How to customize my order?

  If you would like to make changes to the items or quantities on the Proforma Invoice, please send us the details via email or WhatsApp. Be sure to include the Order # and a description of the changes so that we can update the Proforma Invoice and ...

• Steps for Handling Your Order Through a Forwarding Company

  Here’s an overview of the process when your order is handled by a forwarding company: Step 1: We will provide you with the order details, including size and weight. You will then check the shipping cost with your forwarder in your country. Once you ...