What if I didn’t receive an order confirmation email?

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• When can I expect to receive a shipment confirmation email?

  You will receive a shipment confirmation email as soon as your order has been processed and dispatched from our warehouse.

• Can I track my order?

  Yes, once your order is shipped, you’ll receive an email with a tracking number. Use this to monitor your shipment’s progress.

• How will I know if my order has been successfully placed?

  Once we confirm your payment, you will receive a confirmation email. For first-time customers, we will also send a Shipping Instruction form with additional questions or requirements. Please complete and return it promptly to ensure smooth processing ...

• How to customize my order?

  If you would like to make changes to the items or quantities on the Proforma Invoice, please send us the details via email or WhatsApp. Be sure to include the Order # and a description of the changes so that we can update the Proforma Invoice and ...

• Is my order promised at the time I check out the cart from your website?

  Please be reminded that we do not keep stock, and your order will be processed only after payment is received. Typically, it takes about 7 business days for your order to be prepared at our warehouse. This ensures that we always provide the latest ...