What if I want to cancel my order after it has shipped?

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• Can I track my order?

  Yes, once your order is shipped, you’ll receive an email with a tracking number. Use this to monitor your shipment’s progress.

• Storage fee if I intend to put my orders at your warehouse until I want it to be shipped out?

  Storage fees are ¥300 per carton, based on the invoice. If the storage period exceeds 1 month, an additional ¥300 per carton will be charged for each subsequent month.

• Can I adjust my order after it has been placed?

  Depending on the status of your order, we may be able to make adjustments manually. However, please be aware that modifying an order after it has been processed could result in additional shipping fees and payments, or may cause a delay in shipment. ...

• How to customize my order?

  If you would like to make changes to the items or quantities on the Proforma Invoice, please send us the details via email or WhatsApp. Be sure to include the Order # and a description of the changes so that we can update the Proforma Invoice and ...

• What if I didn’t receive an order confirmation email?

  Check your spam folder first. If you still can’t find it, contact us to confirm your order.