What if my package is returned to sender?
If your package is returned to us, we will contact you to discuss reshipping options.
Please note that any costs associated with the return and reshipping, including shipping fees, will be the responsibility of the customer. To avoid such issues, please check your shipping address and other details carefully when placing your order.
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How long does EMS usually take to ship a package from Japan to the US?
EMS (Express Mail Service) typically takes 3 to 7 business days to ship a package from Japan to the US, depending on the destination and any customs processing delays. However, delivery times may vary based on the exact locations involved and the ...
What happens if the products that I have received are defective or not shipping properly and with damage?
Refunds will only be issued if the product is damaged due to insufficient packaging or if you did not receive the correct items. In such cases, we will either refund the cost of the product or take the necessary corrective action. We do not offer ...
Is FedEx shipping available?
Currently, we offer shipping via DHL, Japan Post, and air/sea freight forwarders. Among these options, we recommend DHL and will use it as the default courier unless otherwise specified by the customer. We are able to ship our products via FedEx ...
What happens if I accidentally enter the wrong address?
If the order has not yet shipped, we can update the address for you. However, if the order has already been shipped, we recommend contacting the courier to redirect the package, if possible.
What Should I Know About Customs and Import Regulations?
Please note that while DHL, Air Courier, and Japan Post Office provide door-to-door service, we are not responsible for import regulations imposed by the destination country. If customs holds your parcel, we will assist as much as possible with any ...