What if my package is returned to sender?

• Related Articles

• How long does EMS usually take to ship a package from Japan to the US?

  EMS (Express Mail Service) typically takes 3 to 7 business days to ship a package from Japan to the US, depending on the destination and any customs processing delays. However, delivery times may vary based on the exact locations involved and the ...

• What happens if the products that I have received are defective or not shipping properly and with damage?

  Refunds will only be issued if the product is damaged due to insufficient packaging or if you did not receive the correct items. In such cases, we will either refund the cost of the product or take the necessary corrective action. We do not offer ...

• What happens if I accidentally enter the wrong address?

  If the order has not yet shipped, we can update the address for you. However, if the order has already been shipped, we recommend contacting the courier to redirect the package, if possible.

• What shipping services should I use when returning items?

  When returning items, we recommend using a reliable shipping service with tracking and insurance to ensure the safe return of your package. In some cases, using the same shipping method as the original shipment may not guarantee successful delivery. ...