What is your product return policy?

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• What happens if the products that I have received are defective or not shipping properly and with damage?

  Refunds will only be issued if the product is damaged due to insufficient packaging or if you did not receive the correct items. In such cases, we will either refund the cost of the product or take the necessary corrective action. We do not offer ...

• How to Open a Wholesale Account?

  We do not require customers to fill out an application to open a wholesale account. To get started, simply browse our website, add the products you’re interested in to your cart, and proceed to checkout. No payment is required at this stage. Please ...

• Is the price for the items that I listed negotiable if I order more?

  The unit price remains the same regardless of the order quantity. However, we offer four types of discounts as outlined below: Welcome Coupon – 2% discount on your first purchase. Volume Discount – A progressive discount based on the total product ...

• What is the expiry date of the products that I will purchase?

  Cosmetics Most of the Japanese domestic cosmetics products do not have an expiry date printed or stated on the packaging. Unfortunately, we cannot guarantee to provide information on manufacturing dates either, as some manufacturers have refused to ...