What shipping services should I use when returning items?
When returning items, we recommend using a reliable shipping service with tracking and insurance to ensure the safe return of your package. In some cases, using the same shipping method as the original shipment may not guarantee successful delivery. To increase the chances of your package arriving safely, consider using a different courier or modifying the shipping instructions.
Please review your options and inform us of your chosen method. We will provide details about any additional costs associated with the return or reshipping after reviewing your chosen method.
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What happens if the products that I have received are defective or not shipping properly and with damage?
Refunds will only be issued if the product is damaged due to insufficient packaging or if you did not receive the correct items. In such cases, we will either refund the cost of the product or take the necessary corrective action. We do not offer ...
Do you offer free shipping?
No, we do not offer free shipping. For orders under Incoterms FOB: Shipping costs are included in the quotation we provide, and we will arrange the shipment on your behalf. For orders under Incoterms EXW: Shipping costs are not included, and the ...
Can I add items to an existing order?
It may be possible to add items to an existing order depending on its processing status. If you would like to request an addition, please contact us with your order number, the items you wish to add, and their quantities. However, please note that in ...
Is the estimated DHL shipping cost from your website close to the actual shipping cost?
The estimated DHL shipping cost on our website is mostly accurate for orders up to 30kg. However, for orders above 30kg, some discrepancies may occur due to a system issue. Once you complete the checkout, we will send you an updated quotation with ...
Can I update my shipping address after placing an order?
Yes, you can update your shipping address if it's not in the shipping process. Please contact our support team as soon as possible.