What should I do if I receive a damaged or incorrect item?

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• When can I expect to receive a shipment confirmation email?

  You will receive a shipment confirmation email as soon as your order has been processed and dispatched from our warehouse.

• Is the item sold on your site genuine and authentic?

  At Omakasejp, we are committed to providing only genuine, high-quality products. As a company based in Japan, we operate in full compliance with Japanese law, which has strict regulations to prevent fake or substandard goods from reaching consumers. ...

• What if I didn’t receive an order confirmation email?

  Check your spam folder first. If you still can’t find it, contact us to confirm your order.

• What happens if the products that I have received are defective or not shipping properly and with damage?

  Refunds will only be issued if the product is damaged due to insufficient packaging or if you did not receive the correct items. In such cases, we will either refund the cost of the product or take the necessary corrective action. We do not offer ...

• What is the expiry date of the products that I will purchase?

  Cosmetics Most of the Japanese domestic cosmetics products do not have an expiry date printed or stated on the packaging. Unfortunately, we cannot guarantee to provide information on manufacturing dates either, as some manufacturers have refused to ...