Will the volume discount be applied to any order?
We will only apply the volume discount when the customs clearance in Japan is processed under our company name (as the exporter). Therefore, if the order is delivered to a location in Japan, and the shipment is arranged by you without our name on the customs documents, the volume discount cannot be applied.
Please provide the contact information for your Japan-based agent, so we can ensure they send us the export permit after the pickup.
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Is the price for the items that I listed negotiable if I order more?
The unit price remains the same regardless of the order quantity. However, we offer four types of discounts as outlined below: Welcome Coupon – 2% discount on your first purchase. Volume Discount – A progressive discount based on the total product ...
How will I know if my order has been successfully placed?
Once we confirm your payment, you will receive a confirmation email. For first-time customers, we will also send a Shipping Instruction form with additional questions or requirements. Please complete and return it promptly to ensure smooth processing ...
Do you offer discounts for bulk orders?
Yes, volume discounts are applied based on the total order value. The larger the order amount, the greater the discount you can receive on bulk purchases. Please note, however, that the volume discount may not apply to orders delivered within Japan. ...
What is the expiry date of the products that I will purchase?
Cosmetics Most of the Japanese domestic cosmetics products do not have an expiry date printed or stated on the packaging. Unfortunately, we cannot guarantee to provide information on manufacturing dates either, as some manufacturers have refused to ...
Can I adjust my order after it has been placed?
Depending on the status of your order, we may be able to make adjustments manually. However, please be aware that modifying an order after it has been processed could result in additional shipping fees and payments, or may cause a delay in shipment. ...