Shipping & Delivery
What is the shipping cost?
Please review the following link for detailed information about the shipping fee. Omakase JP Shipping fees
Why is the incoterms FOB Japan when I chose ship with DHL which is a door to door service?
The incoterms are set as FOB Japan, meaning the responsibility for the goods transfers to the buyer once the shipment leaves Japan. Customs clearance is the buyer’s responsibility. However, if you choose to ship with DHL, a door-to-door service, DHL ...
What Should I Know About Customs and Import Regulations?
Please note that while DHL, Air Courier, and Japan Post Office provide door-to-door service, we are not responsible for import regulations imposed by the destination country. If customs holds your parcel, we will assist as much as possible with any ...
Which Countries Do You Ship To?
We ship to countries worldwide, including Japan. However, additional fees may apply for certain locations on top of the regular shipping charges. If your country is not listed at checkout, please select any available country to proceed with your ...
Steps for Handling Your Order Through a Forwarding Company
Here’s an overview of the process when your order is handled by a forwarding company: Step 1: We will provide you with the order details, including size and weight. You will then check the shipping cost with your forwarder in your country. Once you ...
Is FedEx shipping available?
Currently, we offer shipping via DHL, Japan Post, and air/sea freight forwarders. Among these options, we recommend DHL and will use it as the default courier unless otherwise specified by the customer. We are able to ship our products via FedEx ...
Do you offer free shipping?
No, we do not offer free shipping. For orders under Incoterms FOB: Shipping costs are included in the quotation we provide, and we will arrange the shipment on your behalf. For orders under Incoterms EXW: Shipping costs are not included, and the ...
Are you able to arrange a palletized shipment?
For shipments over 1,000 kilograms, we offer complimentary palletized packaging. For shipments under 1,000 kilograms, there is an additional ¥20,000 as palletizing charge per shipment, which is separate from our listed prices and discounts to cover ...
How i can check the weight of the product so that i can estimate the shipment charges?
You can check the unit weight on each product page. Please note that the weight listed is based on the packaging weight, not the actual product weight. Also, kindly keep in mind that the weight of the outer carton box will be added to the total ...
Are import duties and taxes included in the shipping cost?
No, import duties and taxes are not included in the shipping cost. These are separate charges that will be your responsibility to settle with the relevant authorities.
Do you have information about customs taxes and regulations?
Unfortunately, we do not have specific information regarding customs taxes or regulations for each country, as these vary by destination. We are not responsible for the customs regulations of the destination country. It remains your responsibility to ...
For the collagen drinks, which shipping method can minimize damage to the glass bottles?
The most stable option to minimize damage to the glass bottles would be pallet shipment, without combining with any other products. We have experience in successfully exporting pallet shipments to our customers, ensuring the safe delivery of fragile ...
Is EMS cheaper than DHL?
It depends on the size, weight, and urgency of the shipment. However, the shipping fees are significantly higher compared to DHL, making it an unrealistic option, especially for shipments to the US. For most shipments, DHL offers a more ...
Is the estimated DHL shipping cost from your website close to the actual shipping cost?
The estimated DHL shipping cost on our website is mostly accurate for orders up to 30kg. However, for orders above 30kg, some discrepancies may occur due to a system issue. Once you complete the checkout, we will send you an updated quotation with ...
How long does EMS usually take to ship a package from Japan to the US?
EMS (Express Mail Service) typically takes 3 to 7 business days to ship a package from Japan to the US, depending on the destination and any customs processing delays. However, delivery times may vary based on the exact locations involved and the ...
What happens if the products that I have received are defective or not shipping properly and with damage?
Refunds will only be issued if the product is damaged due to insufficient packaging or if you did not receive the correct items. In such cases, we will either refund the cost of the product or take the necessary corrective action. We do not offer ...
Is there a possibility that i use my own logistics company to pick up the goods from your warehouse?
You may use your own logistics company to pick up the goods from our warehouse, provided that the order is placed in case sizes. For orders that do not meet the case size requirement, the orders will be shipped via a non-forwarding company such as ...
Storage fee if I intend to put my orders at your warehouse until I want it to be shipped out?
Storage fees are ¥300 per carton, based on the invoice. If the storage period exceeds 1 month, an additional ¥300 per carton will be charged for each subsequent month.
What is the vanning charges?
Here are our vanning fees: Pallet loading 20' DRY: ¥30,000 40' DRY: ¥50,000 Stack loading 20' DRY: ¥70,000 40' DRY: ¥85,000 Please note, rates may vary depending on the shipping location and the combination of items/orders. For more details, feel ...