Is FedEx shipping available?
Unfortunately, FedEx in Japan requires an MSDS (Material Safety Data Sheet) for shipping cosmetics, which most manufacturers do not provide. As a result, we are unable to ship via FedEx. We currently offer shipping through DHL, Japan Post, and Air/Sea forwarders. Additionally, if you prefer, you can arrange for UPS pickup from Japan to your destination country. Please let us know at infor if you have any specific shipping requirements, and we will do our best to assist you.
For inquiries, please contact us via email at info@omakasejp.com.
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Do you offer free shipping?
No, we do not offer free shipping. For orders under Incoterms FOB: Shipping costs are included in the quotation we provide, and we will arrange the shipment on your behalf. For orders under Incoterms EXW: Shipping costs are not included, and the ...
Is the estimated DHL shipping cost from your website close to the actual shipping cost?
The estimated DHL shipping cost on our website is mostly accurate for orders up to 30kg. However, for orders above 30kg, some discrepancies may occur due to a system issue. Once you complete the checkout, we will send you an updated quotation with ...
Can I update my shipping address after placing an order?
Yes, you can update your shipping address if it's not in the shipping process. Please contact our support team as soon as possible.
Can you please share the list of Brands that are available to sell?
Please refer to the "All Brands" section. You can check the current products, brands and the details directly there. If you are interested in products that are not yet listed on our website, we are happy to provide quotes for those as well. To ...
Are import duties and taxes included in the shipping cost?
No, import duties and taxes are not included in the shipping cost. These are separate charges that will be your responsibility to settle with the relevant authorities.