Can I split my order into multiple shipments?

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• Can I combine multiple orders into one shipment?

  Yes, it is possible to combine multiple orders into one shipment, depending on the processing status of your orders. Please note that combining orders may result in delays in shipping. We will review the status of your orders and inform you promptly ...

• What should I do if my order is held at customs?

  If your order is held at customs, you may need to provide additional documentation or pay any required duties or taxes as specified by your country’s customs authority. For specific instructions, please contact the customs office directly. Please ...

• Is the price for the items that I listed negotiable if I order more?

  The unit price remains the same regardless of the order quantity. However, we offer four types of discounts as outlined below: Welcome Coupon – 2% discount on your first purchase. Volume Discount – A progressive discount based on the total product ...

• Please provide information about shipments under Ex-Works terms.

  We do not arrange forwarding service without your agent partnered company in Japan. To proceed, you will need to coordinate with your local forwarding company to have them contact their agent in Japan. Here's the step for your reference. Step 1: We ...

• Can I track my order?

  Yes, once your order is shipped, you’ll receive an email with a tracking number. Use this to monitor your shipment’s progress.