What should I do if my order is held at customs?
If your order is held at customs, you may need to provide additional documentation or pay any required duties or taxes as specified by your country’s customs authority. For specific instructions, please contact the customs office directly. Please note that we have no control over customs processing times and cannot guarantee a specific delivery date for international shipments.
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Do you charge customs duties or taxes?
No, customs duties and taxes are not included in your order. These fees may be applied by your country's customs authorities upon delivery, and they are the responsibility of the buyer. We recommend checking your local regulations to understand any ...
Will the volume discount be applied to any order?
We will only apply the volume discount when the customs clearance in Japan is processed under our company name (as the exporter). Therefore, if the order is delivered to a location in Japan, and the shipment is arranged by you without our name on the ...
Is the price for the items that I listed negotiable if I order more?
The unit price remains the same regardless of the order quantity. However, we offer four types of discounts as outlined below: Welcome Coupon – 2% discount on your first purchase. Volume Discount – A progressive discount based on the total product ...
Do you have information about customs taxes and regulations?
Unfortunately, we do not have specific information regarding customs taxes or regulations for each country, as these vary by destination. We are not responsible for the customs regulations of the destination country. It remains your responsibility to ...
Can I track my order?
Yes, once your order is shipped, you’ll receive an email with a tracking number. Use this to monitor your shipment’s progress.