What Should I Know About Customs and Import Regulations?
Please note that while DHL, Air Courier, and Japan Post Office provide door-to-door service, we are not responsible for import regulations imposed by the destination country. If customs holds your parcel, we will assist as much as possible with any required documents, but we cannot guarantee the outcome. Handling customs requirements is your responsibility. Additionally, import taxes and duty fees are not included in the shipping costs.
In our experience, customs inspects about 1 or 2 parcels out of every 50 shipments sent via DHL. If your parcel fails to meet customs regulations and is returned to Japan, we cannot refund the shipping fees or the cost of the products. It will be the buyer's responsibility to find an alternative shipping method (usually through Japan Post Office) and cover the additional return and reshipping costs.
Related Articles
Do you have information about customs taxes and regulations?
Unfortunately, we do not have specific information regarding customs taxes or regulations for each country, as these vary by destination. We are not responsible for the customs regulations of the destination country. It remains your responsibility to ...
Do you charge customs duties or taxes?
No, customs duties and taxes are not included in your order. These fees may be applied by your country's customs authorities upon delivery, and they are the responsibility of the buyer. We recommend checking your local regulations to understand any ...
Are import duties and taxes included in the shipping cost?
No, import duties and taxes are not included in the shipping cost. These are separate charges that will be your responsibility to settle with the relevant authorities.
What should I do if my order is held at customs?
If your order is held at customs, you may need to provide additional documentation or pay any required duties or taxes as specified by your country’s customs authority. For specific instructions, please contact the customs office directly. Please ...
How will I know if my order has been successfully placed?
Once we confirm your payment, you will receive a confirmation email. For first-time customers, we will also send a Shipping Instruction form with additional questions or requirements. Please complete and return it promptly to ensure smooth processing ...