When can I expect to receive a shipment confirmation email?

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• What if I didn’t receive an order confirmation email?

  Check your spam folder first. If you still can’t find it, contact us to confirm your order.

• Can I combine multiple orders into one shipment?

  Yes, it is possible to combine multiple orders into one shipment, depending on the processing status of your orders. Please note that combining orders may result in delays in shipping. We will review the status of your orders and inform you promptly ...

• Are you able to arrange a palletized shipment?

  For shipments over 1,000 kilograms, we offer complimentary palletized packaging. For shipments under 1,000 kilograms, there is an additional ¥20,000 as palletizing charge per shipment, which is separate from our listed prices and discounts to cover ...

• Can I track my order?

  Yes, once your order is shipped, you’ll receive an email with a tracking number. Use this to monitor your shipment’s progress.

• What should I do if I receive a damaged or incorrect item?

  If you receive a damaged or incorrect item, please contact us within 7 days of delivery. Provide your order number, along with clear photos of the product and its packaging, to help us resolve the issue quickly. For damaged items: Depending on the ...