When can I expect to receive a shipment confirmation email?

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• What if I didn’t receive an order confirmation email?

  Check your spam folder first. If you still can’t find it, contact us to confirm your order.

• Can I track my order?

  Yes, once your order is shipped, you’ll receive an email with a tracking number. Use this to monitor your shipment’s progress.

• Can I combine multiple orders into one shipment?

  Yes, it is possible to combine multiple orders into one shipment, depending on the processing status of your orders. Please note that combining orders may result in delays in shipping. We will review the status of your orders and inform you promptly ...

• Are you able to arrange a palletized shipment?

  For shipments over 1,000 kilograms, we offer complimentary palletized packaging. For shipments under 1,000 kilograms, there is an additional ¥20,000 as palletizing charge per shipment, which is separate from our listed prices and discounts to cover ...

• How will I know if my order has been successfully placed?

  Once we confirm your payment, you will receive a confirmation email. For first-time customers, we will also send a Shipping Instruction form with additional questions or requirements. Please complete and return it promptly to ensure smooth processing ...