Can I update my shipping address after placing an order?

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• Do you offer free shipping?

  No, we do not offer free shipping. For orders under Incoterms FOB: Shipping costs are included in the quotation we provide, and we will arrange the shipment on your behalf. For orders under Incoterms EXW: Shipping costs are not included, and the ...

• How to customize my order?

  If you would like to make changes to the items or quantities on the Proforma Invoice, please send us the details via email or WhatsApp. Be sure to include the Order # and a description of the changes so that we can update the Proforma Invoice and ...

• What happens if I accidentally enter the wrong address?

  If the order has not yet shipped, we can update the address for you. However, if the order has already been shipped, we recommend contacting the courier to redirect the package, if possible.

• Is the estimated DHL shipping cost from your website close to the actual shipping cost?

  The estimated DHL shipping cost on our website is mostly accurate for orders up to 30kg. However, for orders above 30kg, some discrepancies may occur due to a system issue. Once you complete the checkout, we will send you an updated quotation with ...

• Can I adjust my order after it has been placed?

  Depending on the status of your order, we may be able to make adjustments manually. However, please be aware that modifying an order after it has been processed could result in additional shipping fees and payments, or may cause a delay in shipment. ...